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LONGHORNE LOCKSMITH

Longhorne Locksmith (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website at www.longhornelocksmith.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

1. We are Jared Longhorne, trading as Longhorne Locksmith, of 5 Station Square, Strensall, York, YO32 5ZL. We are the data controller responsible for your personal data.

2. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at jared@longhornelocksmith.co.uk or call 07590 396 086.

2. What Data We Collect

We may collect the following personal information:

• Your name

• Your address or property address where work is to be carried out

• Your telephone number

• Your email address

• Details of the locksmith services you have requested

• Proof of identity or proof of property ownership (where required for security purposes)

• Payment information

• Any other information you voluntarily provide to us

When you visit our website, we may also collect technical data such as your IP address, browser type, and pages visited. See section 8 (Cookies) for more details.

3. How We Collect Your Data

We collect your data when you:

• Contact us by phone, email, or through our website to request a service

• Request a quotation

• Book an appointment or request an emergency call-out

• Leave a review on Google or any other platform

• Visit our website

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide the locksmith services you have requested

• To communicate with you about your booking, including confirming appointments and providing updates

• To issue invoices and process payments

• To verify your identity or authority to access a property (for security and legal reasons)

• To respond to your enquiries or complaints

• To comply with legal and regulatory obligations

We will only use your data for the purposes for which it was collected. We will not use your data for marketing purposes without your explicit consent.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you (for example, to carry out the locksmith services you have requested).

• Legitimate interest: Processing is necessary for our legitimate business interests (for example, to manage our business records and respond to enquiries).

• Legal obligation: Processing is necessary to comply with a legal obligation (for example, maintaining financial records for HMRC).

• Consent: Where we send you marketing communications, we will only do so with your explicit consent, which you can withdraw at any time.

6. Who We Share Your Data With

3. We do not sell, rent, or trade your personal data to any third parties.

4. We may share your data with the following parties where necessary:

• Our accountant, for the purposes of bookkeeping and tax compliance

• Payment processors, to handle card or electronic payments

• Law enforcement or regulatory bodies, if required by law

5. We will never share more data than is necessary for the specific purpose.

7. How Long We Keep Your Data

6. We keep your personal data only for as long as necessary to fulfil the purpose for which it was collected. As a general guide:

• Customer contact details and service records: 6 years from the date of the last service (to comply with HMRC record-keeping requirements and to support any warranty claims).

• Financial records and invoices: 6 years, as required by HMRC.

• Website analytics data: 26 months.

7. After the retention period, your data will be securely deleted or anonymised.

8. Cookies

8. Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

9. We use the following types of cookies:

• Essential cookies: Required for the website to function properly.

• Analytics cookies: Help us understand how visitors use our website so we can improve it. These are provided by third-party services such as Google Analytics.

10. You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue holding it.

• Right to restrict processing: You can ask us to limit how we use your data.

• Right to data portability: You can request your data in a commonly used, machine-readable format.

• Right to object: You can object to us processing your data where we are relying on legitimate interest.

To exercise any of these rights, please contact us at jared@longhornelocksmith.co.uk. We will respond to your request within one month.

10. Data Security

11. We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

12. While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Third-Party Links

13. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

12. Children’s Privacy

14. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Complaints

15. If you are unhappy with how we have handled your personal data, please contact us first at jared@longhornelocksmith.co.uk so we can try to resolve the issue.

16. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at www.ico.org.uk or call 0303 123 1113.

14. Changes to This Privacy Policy

17. We may update this Privacy Policy from time to time. Any changes will be posted on our website at www.longhornelocksmith.co.uk/privacypolicy. We encourage you to review this page periodically.

Longhorne Locksmith | 5 Station Square, Strensall, York, YO32 5ZL

07590 396 086 | jared@longhornelocksmith.co.uk | www.longhornelocksmith.co.uk

Last updated: March 2026